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Help Paying Your Bill
Financial Assistance & Discount Program
Seneca Healthcare is committed to providing high-quality care to all patients, regardless of their ability to pay. We offer a Financial Assistance Program for patients who are uninsured or who face significant out-of-pocket medical expenses.
Financial assistance eligibility is based on household income and medical need.
Helpful Documents
Seneca Healthcare District, Pay Your Bill Online Today!
Click the icon below to pay bills for services rendered on or after June 5, 2023.
Notice Regarding Recent Billing Statements
We are aware that some patients may have received a billing statement showing a balance that appears to have already been paid. This is related to a recent update to our billing system that aligns our billing cycle with Cerner's 45‑day billing schedule.Due to a temporary delay in payment posting, a statement may have been generated reflecting a balance that has already been resolved. If you see this, please know that no additional payment is required if your balance has been paid. These duplicate balances will automatically drop off in the next statement cycle, and only new services with an outstanding balance will appear going forward.
We sincerely apologize for any confusion this may have caused and appreciate your patience as we transition to the updated billing schedule.
If you have questions or would like reassurance about your account, please contact our contracted billing company at (844) 951-7275.
Billing Questions for service dates on or after June 5, 2023:
Call (844) 951-7275
Pay , Your Bill Online Today! Payments & Plans
Your balance due is payable upon receipt. If you wish to pay by debit or credit card, you may complete the information above and return via mail, visit our website at senecahospital.org/pay, or call our Billing Office at (844) 951-7275. You may also send payment by check or visit our facility to pay by cash in person. Please include your statement number from the front of this bill with any payment you make. If you have questions regarding your statement, balance due, or wish to make a payment over the phone please call our Business Office at (844) 951-7275.
Monthly Payment Plans:
If you are not able to pay your entire balance today, please contact our Billing Office at (844) 951-7275 to establish an approved payment plan that will protect your balance from collection activity.
View our Payment Plan Guidelines
Payment Plan , GuidelinesPricing Resources
We want you to fully understand the pricing expectations. Please click the button below to be redirected to our online pricing estimator and chargemaster resources. Scroll down to the pricing lists to find and download our chargemaster.
The OSHPD website also provides resources for pricing information for our facility.
We encourage you to contact admissions to get a personal quote and answers to any questions you may have.
Pricing Resources, SHDPrice Transparency
Seneca Healthcare District’s pricing is publicly available so that you can make informed decisions about your healthcare costs. Click the button below to be redirected to our pricing resources.
Pricing Resources, SHDHelp with Financial Payment Plans
Financial Assistance Application
Download our Financial Assistance Application Here!
Eligibility Requirements
can be found in our Financial Assistance Summary.
For in person assistance, please visit the Lake Almanor Clinic.
199 Reynolds Road, Chester, Ca 96020
Monday – Friday
8:00am to 5:00pm
For help over the phone please contact our billing office.
Monday – Friday
8:00am to 6:00pm
Phone: (844) 951-7275
Insurance & Billing
Seneca Healthcare District accepts and bills most insurance companies as a courtesy to patients. Secondary or supplemental insurance will be billed at your request.
To ensure that your insurance company is billed properly, always provide your insurance card, a photo ID, your current mailing address, and your preferred phone number at the time of registration.
Insurance & Billing , Information Help with Financial Payment Plans
Financial Assistance Application
Download our Financial Assistance Application Here!
Eligibility Requirements
Prompt Pay Discount is available to all patients who either are uninsured or do not wish to bill their insurance for services rendered.
Charity Care is available to all patients who either are uninsured or underinsured who have received services at Seneca Healthcare District and/or The Lake Almanor Clinic, who meet the guidelines of the policy and agree to its terms. A sliding fee schedule based on the HHS Poverty Guidelines will be used to determine the qualifying income level(s) for the discount. These guidelines are subject to change annually.
can be found in our Financial Assistance Summary.
For in person assistance, please visit the Lake Almanor Clinic.
199 Reynolds Road, Chester, Ca 96020
Monday – Friday
8:00am to 5:00pm
For help over the phone please contact our billing office.
Monday – Friday
8:00am to 6:00pm
Phone: (844) 951-7275
Financial Assistance
Seneca Healthcare District adopted the following options to assist patients who cannot otherwise afford health care: Payment Plan Agreements (PPA), Prompt Pay Discount, and Patient Responsibility Discount.
There are organizations that will help patients understand the billing and payment process – Chester Wellness Center 1(530) 283-6307 Ext 2
Payment Plan Agreements (PPA)
Seneca Healthcare District offers patients an affordable option to pay their bill over time. All patients have access to an interest free payment plan. PPA’s include the option to combine family accounts into one monthly payment, and the ability to add future accounts.
Contact the Billing Office for more information:
Monday – Friday | 8:00am to 6:00pm
Phone: (844) 951-7275
For further assistance please call 1(833)227-3743 and ask to speak with our patient billing specialist.
Patient Responsibility Discount
You may be eligible to receive a 20% discount if the total amount due is paid in full by the due date on your statement.
• Applies to balances due of $100.00 or more
• Available to all patients with commercial insurance and/or Medicare*
*Centers for Medicare & Medicaid services, HHS Regulations [42 C.F.R. Sections 435.831 (d)] prohibits discounts to Medi-Cal recipient’s share of cost.
Contact our Billing Office for more information:
Monday – Friday | 8:00am to 6:00pm
Phone: 1 (844) 951-7275
Prompt Pay Discount
Prompt Pay Discount is available to all patients who either are uninsured or do not wish to bill their insurance for services rendered.
Receive a 20% discount at time of service for payment in full. Speak with the office receptionist for more information.
Financial Assistance Availability
Financial Assistance is available to all patients who either are uninsured or underinsured who have received services at Seneca Healthcare District and/or The Lake Almanor Clinic, who meet the guidelines of the policy and agree to its terms. A sliding fee schedule based on the HHS Poverty Guidelines will be used to determine the qualifying income level(s) for the discount. These guidelines are subject to change annually.
Patients interested in this service may request an application at any front-end service desk, print out online, or by contacting our Billing Office at 1 (844) 951-7275
Completed applications with required supporting documentation may be retuned in person at 199 Reynolds Road, Chester CA 96020 or via mail at PO Box 1460, Chester CA, 96020
