Information on How to Pay Your Bill

Important Update: Thank you for the opportunity to care for you and your loved ones. In an effort to better serve our patients and community, on June 3rd, 2023, Seneca switched to a new electronic health records system called Cerner Community Works. During this conversion, we experienced issues with patient billing statements and chose to pause the mailing of statements until the problems were resolved. Patients and responsible parties could, and can, still view their information through the online patient portal. We believe the issues have been resolved and sending patient statements has resumed as of June 28, 2024, and the internal collections cycle will start over. We understand you may have questions. If you have any questions, or concerns or need to discuss payment plan options, please call our contracted billing office at 1 (844) 951-7275. Thank you again for choosing Seneca Healthcare District, and we look forward to helping you with any future needs.

Seneca Healthcare District
Finance Department

Pay Your Bill Online Today!

Click the button below to pay bills for services rendered on or after June 5, 2023.

Billing Questions for service dates on or after June 5, 2023:
Call (844) 951-7275

If your service date was before June 5th, 2023, please call us at 1.833.227.3743. Please let our phone operator know that you need to talk with someone about paying a bill for services that were prior to June 5th, 2023.

Pricing Resources

We want you to fully understand the pricing expectations. Please click the button below to be redirected to our online pricing estimator and chargemaster resources. Scroll down to the pricing lists to find and download our chargemaster.

The OSHPD website also provides resources for pricing information for our facility.

We encourage you to contact admissions to get a personal quote and answers to any questions you may have.


Thank you for choosing Seneca Healthcare District for your healthcare services. Payments are collected through different methods based on the date of service.

  • For services before June 5th, 2023, please call our billing department at 1.833.227.3743 and ask to speak with Seneca’s Patient Account Representative regarding a bill for a date of service prior to June 5th, 2023. If Seneca’s Patient Account Representative is not available, please leave a message with the patient’s name, date of birth, account number, your relationship to the patient, a call back number and the reason for your call.

  • For services after June 5th, 2023, please call our Billing Office at 1.844.951.7275.

Help with Financial Payment Plans

Download our Charity Care Application Here!

Monday – Friday

8:00am to 6:00pm

Phone: (844) 951-7275

Insurance & Billing

Seneca Healthcare District accepts and bills most insurance companies as a courtesy to patients. Secondary or supplemental insurance will be billed at your request.

To ensure that your insurance company is billed properly, always provide your insurance card, a photo ID, current mailing address, and preferred phone number at the time of registration.


Price Transparency

Seneca Healthcare District’s pricing is publicly available so that you can make informed decisions about your healthcare costs. Click the button below to be redirected to our pricing resources.

Financial Assistance

Seneca Healthcare District adopted the following options to assist patients who cannot otherwise afford health care: Payment Plan Agreements (PPA), Prompt Pay Discount, Patient Responsibility Discount, and Charity Care.

There are organizations that will help patients understand the billing and payment process – Chester Wellness Center 1(530) 283-6307 Ext 2

Payment Plan Agreements (PPA)

Seneca Healthcare District offers patients an affordable option to pay their bill over time. All patients have access to an interest free payment plan. PPA’s include the option to combine family accounts into one monthly payment, and the ability to add future accounts.

Contact the Billing Office for more information:

Monday – Friday | 8:00am to 6:00pm

Phone: (844) 951-7275

For further assistance please call 1(833)227-3743 and ask to speak with our patient billing specialist.

Patient Responsibility Discount

You may be eligible to receive a 20% discount if the total amount due is paid in full by the due date on your statement.

• Applies to balances due of $100.00 or more

• Available to all patients with commercial insurance and/or Medicare*

*Centers for Medicare & Medicaid services, HHS Regulations [42 C.F.R. Sections 435.831 (d)] prohibits discounts to Medi-Cal recipient’s share of cost.

Contact our Billing Office for more information:

Monday – Friday | 8:00am to 6:00pm

Phone: 1 (844) 951-7275

Prompt Pay Discount

Prompt Pay Discount is available to all patients who either are uninsured or do not wish to bill their insurance for services rendered.

Receive a 20% discount at time of service for payment in full. Speak with the office receptionist for more information.

Charity Care

Charity Care is available to all patients who either are uninsured or underinsured who have received services at Seneca Healthcare District and/or The Lake Almanor Clinic, who meet the guidelines of the policy and agree to its terms. A sliding fee schedule based on the HHS Poverty Guidelines will be used to determine the qualifying income level(s) for the discount. These guidelines are subject to change annually.

Patients interested in this service may request an application at any front-end service desk, print out online, or by contacting our Billing Office at 1 (844) 951-7275

Completed applications with required supporting documentation may be retuned in person at 199 Reynolds Road, Chester CA 96020 or via mail at PO Box 1460, Chester CA, 96020