Website Accessibility
Seneca Healthcare District is committed to making this site accessible for all users. We are in the process of increasing the accessibility of our websites in compliance with Section 508 of the Rehabilitation Act, as amended.
If you have a problem viewing any material on this website, please contact our webmaster at Info@senecahospital.org
Please help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material, and your contact information.
Access for Patients with Disabilities
Seneca Healthcare District and its participating providers do not discriminate against members who have physical disabilities. The Americans with Disabilities Act of 1990 (ADA) requires that places of public accommodation, including hospitals and medical offices, provide auxiliary aids and services (for example, an interpreter for deaf members) to disabled members. Seneca Healthcare District helps to ensure patients with disabilities have full and equal access to the needed medical services.
Access to Facilities and Services
Seneca Healthcare District is committed to making their facilities and medical services available to all. If you have questions, concerns or comments about access to Seneca Healthcare District’s facilities and services, please use the following contacts:
Issues Related to ADA Section 508 / Access with Assistive Technologies
Linda McCurdy
Director of Plant Operations and Safety – Emergency Management
Seneca Healthcare District
1(833)-227-3743
TTY: (800) 735-2929
Nondiscrimination Policy
Seneca Healthcare District complies with applicable Federal and California civil rights laws and does not exclude people or otherwise discriminate against them because of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
If you need these services, call Seneca at 1(833) 227-3743.
If you believe that Seneca Healthcare District has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with Seneca Healthcare District in person, by mail or fax or online at:
Seneca Healthcare District
Attn: Public Relations Director
P.O. Box 737
Chester, CA 96020
Telephone: 1(833) 227-3743
Email: Info@senecahospital.org
If you need help filing a grievance, call Seneca Healthcare District at 1(833) 227-3743.
The California Department of Managed Health Care is responsible for regulating healthcare service plans. If you have a grievance against Seneca Healthcare District, you should first call Seneca Healthcare District at (833) 227-3743 or TTY: (800) 735-2929, weekdays, 8:00 am – 4:00 pm and use the Seneca Healthcare District grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you.
If you need help with a grievance involving an emergency, a grievance not satisfactorily resolved by Seneca Healthcare District, or a grievance unresolved for more than 30 days, call the department for assistance. The department also has a toll-free telephone number, (888) 446-2219 and a TDD line, (877) 688-9891 for the hearing and speech impaired. The department’s Internet Web site dmhc.ca.gov has complaint forms online.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Telephone: (800) 368-1019
TDD: (800) 537-7697
Complaint Portal: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint Forms: hhs.gov/ocr/complaints/index.html
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Notice of Language Assistance
You can get an interpreter at no cost to talk to your doctor or health plan. To get an interpreter or to ask for written information in your language, please call Seneca Healthcare District weekdays, 8:00 am – 5:00 pm at (833) 227-3743 or TTY: (855) 830-3500. Someone who speaks your language can help you. View our Notice of Language Assistance
